FAQ

Effective Date: 13/02/2025
Last Updated: 13/02/2025

1. Introduction

Welcome to IT Solutions AI  (“we,” “us,” or “our”). We are committed to safeguarding your privacy while delivering personalized AI solutions to enhance your business operations. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to protect your information.

By accessing or using our website, products, or services, you agree to this Privacy Policy. If you do not agree, please refrain from using our website or services.

2. Data We Collect

We may collect the following types of personal data through our website, forms, or directly during consultation:

1. Personal Information Provided by You

• Name
• Email Address
• Phone Number
• Company Name
• Job Title
• Any information you provide when filling out a form (e.g., project details, challenges you’d like solved).

1. Automatically Collected Information

• IP Address: To understand location trends and optimize the site’s performance.
• Device Information: Browser type, operating system, and device type.
• Usage Data: Pages visited, time spent, and interaction data to improve the website experience.

1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., Google Analytics) to collect usage and performance data.

3. How We Use Your Information

We use the data collected for the following purposes:

1. Service Delivery

• To provide personalized AI solutions based on your industry-specific needs.
• To process your requests and inquiries.

1. Marketing and Communication

• To send newsletters, promotional materials, or information about new services (only if you have opted in).
• To follow up on service inquiries and ongoing projects.

1. Website Optimization

• Improve website functionality, user experience, and content relevance.

1. Legal Compliance and Security

• To comply with legal obligations.
• To prevent, detect, and address security threats, fraud, or other harmful activities.

4. Sharing of Personal Data

We only share your personal data under the following circumstances:

• With Service Providers: Third-party providers who help us manage our services (e.g., email marketing platforms, cloud hosting providers).
• For Legal Obligations: If required to comply with legal or regulatory obligations.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell or rent your personal data to any third parties.

5. Cookies Policy

We use cookies to:

• Recognize returning visitors.
• Track performance and improve website navigation.
• Provide personalized content.

Types of Cookies We Use:

• Essential Cookies: Necessary for basic site functionality.
• Performance Cookies: Track website usage and identify potential improvements.
• Marketing Cookies: Provide personalized ads and recommendations.

You can manage your cookie preferences via your browser settings.

6. Data Security Measures

We implement strong security measures to protect your personal data:

• Encryption of sensitive data during transmission.
• Regular security audits and vulnerability assessments.
• Restricted access to personal data (only authorized personnel can access it).

While we take these steps, please note that no system is 100% secure. We cannot guarantee absolute protection against unauthorized access.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.
• Right to Correction: Request corrections to inaccurate or incomplete information.
• Right to Deletion: Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: Request restricted processing under certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Withdraw Consent: If you previously consented to our processing, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [Insert Contact Email].

8. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Marketing Data: Retained until you opt out.
• Project and Inquiry Data: Retained for the duration of the service relationship or as required by law.

When data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

If you are located outside the United Kingdom, your personal data may be transferred to servers located in other countries. We take all necessary precautions to ensure that such transfers comply with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies when visiting them.

11. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates the most recent revision.

We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Company Name: IT Solutions AI
Email: support@itsolutionai.com
Phone:  +44 07470201484
 

Alternatively, you can submit any requests via the Contact Form on our website.

13. Complaints

If you believe we have violated your data privacy rights, you may lodge a complaint with your local data protection authority or the Information Commissioner’s Office (ICO) in the UK.